Terms and conditions

Effective Date: 01 January 2026

Welcome to KHOJOPAO PRIVATE LIMITED. These Terms & Conditions outline the rules and guidelines for using our website and purchasing our products.

By accessing or using our website, you agree to follow these terms. If you do not agree, please discontinue use of the website.

1. Using Our Website

To use our website, you must:

• Be at least 18 years old, or use the website under parental/guardian supervision
• Use the website only for lawful purposes
• Avoid any activity that may harm, disrupt, or compromise website security

You must not:

• Attempt unauthorized access
• Introduce viruses or malicious code
• Misuse any part of the platform

Any violation may result in legal action.

2. Product Details & Availability

We aim to provide accurate and up-to-date product information, including descriptions, pricing, and compatibility.

However:

• Product images are for reference and may slightly differ
• Availability may change without notice
• We reserve the right to update or discontinue products anytime

If any pricing or technical error occurs, we reserve the right to cancel the order.

3. Pricing & Payments

• All prices are listed in INR (₹)
• GST inclusion will be clearly specified
• Prices may change without prior notice

Payments:

• Processed through secure third-party gateways
• We do not store card or payment details

4. Orders, Confirmation & Cancellation

Placing an order does not guarantee acceptance.

We may cancel or refuse orders due to:

• Stock issues
• Pricing or system errors
• Payment failure
• Suspected fraud

Customers can request cancellation before shipment, subject to our policy.

Refunds for canceled orders will follow our Refund Policy.

5. Shipping & Delivery

• Delivery timelines are estimated, not guaranteed
• Delays may occur due to logistics, location, or external factors

Customers are responsible for:

• Providing accurate delivery details
• Being available to receive the order

We are not liable for delays caused by courier partners or unforeseen events.

6. Returns, Replacements & Refunds

All returns and refunds are handled under our Return & Refund Policy.

General conditions:

• Product must be unused and in original condition
• Packaging, accessories, and invoice must be included

Returns may be rejected if products are damaged, used, or incomplete (unless defective).

7. Warranty & Product Support

• Warranty is provided by the product manufacturer, unless stated otherwise
• Warranty terms vary by product

For most cases:

• Customers need to contact authorized service centers directly
• We are not responsible for manufacturer delays or claim approvals

8. Ownership & Intellectual Property

All website content—including:

• Text and product descriptions
• Images and graphics
• Logos and branding
• Website design and layout

is owned by KHOJOPAO PRIVATE LIMITED and protected by Indian intellectual property laws.

You may not copy, reproduce, or use any content without permission.

9. Limitation of Liability

We are not responsible for:

• Indirect or consequential damages
• Loss of data, profits, or business
• Website interruptions or technical issues

Our total liability is limited to the amount paid for the specific product involved.

10. Your Responsibility (Indemnity)

You agree to protect and hold harmless KHOJOPAO PRIVATE LIMITED and its team from any claims or losses resulting from:

• Violation of these Terms
• Misuse of the website
• Providing false information
• Violating any laws or third-party rights

This obligation continues even after you stop using the website.

11. Events Beyond Our Control

We are not liable for delays or failures caused by events such as:

• Natural disasters
• Government actions
• Strikes or labor issues
• Pandemics
• Supply chain disruptions
• Courier or logistics failures

During such events, our services may be temporarily affected.

12. Disputes & Resolution

If a dispute arises:

1. We will first try to resolve it through mutual discussion
2. If unresolved within 30 days, it will go to arbitration

Details:

• Governed by the Arbitration and Conciliation Act, 1996
• Conducted by a sole arbitrator appointed by us
• Location: Noida, Uttar Pradesh
• Language: English

The arbitrator’s decision will be final and binding.

13. Governing Law

These Terms are governed by the laws of India.

Courts in Noida, Uttar Pradesh will have jurisdiction, subject to arbitration provisions.

14. Updates to These Terms

We may update these Terms at any time.

Changes will take effect immediately once posted. Continued use of the website means you accept the updated Terms.

15. Contact Us

If you have any questions:

KHOJOPAO PRIVATE LIMITED
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301

📧 Email: info@khojopao.com
📞 Phone: +91 7042157893