Refund and Returns Policy

Effective Date: 01 January 2026

At KHOJOPAO PRIVATE LIMITED, we want you to shop with confidence. This policy explains how returns, replacements, cancellations, and refunds work on our platform.

By placing an order, you agree to the terms below.

1. Return Eligibility (When You Can Request a Return)

We accept returns or replacements in the following situations:

• Product received is damaged or defective
• Product is not working properly upon delivery
• Wrong item was delivered
• Product is missing parts or accessories

Basic Conditions

To qualify for a return:

• Request must be raised within 7 days of delivery
• Product must be unused and in original condition
• Packaging, invoice, and all accessories must be included

Requests made after 7 days may not be accepted.

2. Items Not Eligible for Return

Some products cannot be returned:

• Items damaged due to misuse or improper handling
• Products affected by liquid damage or incorrect installation
• Software, licenses, or digital downloads
• Consumables (like cartridges) once opened
• Products without original packaging or invoice
• Items marked as “Non-Returnable”
• Customized or special-order products

3. How to Request a Return

Follow these simple steps:

1. Contact our support team within 7 days of delivery
2. Share your Order ID
3. Provide clear photos or videos of the issue
4. Wait for approval and instructions

⚠ Important: Returns sent without approval may not be accepted.

4. Replacement Process

If your return is approved:

• We will try to provide a replacement of the same product
• If unavailable, an equivalent product may be offered
• If replacement is not possible, a refund will be issued

All replacements depend on stock availability.

5. Refund Process

Once your returned product is received and verified:

• Refund will be issued to your original payment method
• Processing time: 3–5 business days after approval

Note: Banks or payment providers may take additional time to reflect the amount.

If your refund is delayed, please contact our support team.

6. Return Shipping Charges

• If the issue is our fault (wrong/damaged/defective product), we cover the return shipping
• In other approved cases, shipping charges may be deducted from the refund

7. Warranty Support

• Most products come with manufacturer warranty
• Warranty claims must be handled through authorized service centers

We are not responsible for:

• Warranty approval decisions
• Service delays by manufacturers

8. Order Cancellation

• Orders can be canceled before shipment only
• Once shipped, cancellation is not possible

In such cases, you can request a return after delivery.

Refunds for canceled orders are processed within 3–5 business days.

9. Policy Updates

We may update this policy from time to time.

Any changes will be effective immediately upon posting. Continued use of our website means you accept the updated terms.

10. Need Help? Contact Us

Our support team is here to help you.

KHOJOPAO PRIVATE LIMITED
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301

📧 Email: info@khojopao.com
📞 Phone: +91 7042157893
🕒 Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)