Privacy Policy

Effective Date: 01 January 2026

At KHOJOPAO PRIVATE LIMITED, protecting your personal information is a core part of how we do business. This Privacy Policy explains, in a clear and transparent way, how we collect, use, process, and safeguard your data when you interact with our website.

By using our website, creating an account, submitting information, or making a purchase, you agree to the practices described below.

1. Who We Are

KHOJOPAO PRIVATE LIMITED operates this website and is responsible for handling your personal data in compliance with applicable Indian laws, including:

• Information Technology Act, 2000

• SPDI Rules, 2011

• Digital Personal Data Protection Act, 2023

2. What Information We Collect

When you use our website, we may collect information in the following ways:

Information You Provide Directly

• Full name

• Email address

• Phone number

• Billing & shipping address

• Order details

Note: Payments are processed securely via third-party gateways. We do not store your card details.

Automatically Collected Information

• IP address

• Device and browser type

• Pages you visit and time spent

• Referral sources

• Cookies and usage data

Sensitive Information

We only process financial details as required for payment processing, and this is handled securely by authorized providers.

3. Consent to Data Collection and Processing

By accessing our website, creating an account, placing an order, submitting personal information, or otherwise using our services, you expressly consent to the collection, storage, processing, and use of your personal data for the purposes described in this Privacy Policy.

Where required by law, we may seek additional consent for specific processing activities or marketing communications. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.

4. Why We Use Your Information

We use your data to make your experience smooth, secure, and efficient. This includes:

• Processing and delivering your orders

• Providing customer support

• Sending order updates and confirmations

• Improving our website performance

• Preventing fraud and enhancing security

• Meeting legal and regulatory requirements

With your permission, we may also send promotional offers.

5. Legal Basis for Processing

Under the DPDP Act, 2023, we process your data based on:

• Your consent

• Contractual necessity (order fulfillment)

• Legal obligations

• Legitimate business interests (such as fraud prevention)

6. Your Choices & Control

You remain in control of your data at all times.

Marketing Preferences

• You can unsubscribe anytime using the link in emails

• Or contact us at info@khojopao.com

Even after opting out, you will still receive essential service-related messages.

Withdrawal of Consent

You can withdraw your consent at any time by:

Email: info@khojopao.com
Phone: +91 7042157893

This will not affect past processing but may limit certain services.

7. How Long We Keep Your Data

We only retain your information as long as necessary for business, legal, tax, regulatory, fraud prevention, dispute resolution, and customer support purposes.

Typical retention periods include:

• Order and transaction data: Up to 8 years (for legal and tax compliance)

• Customer support records: As reasonably required for service and dispute resolution

• Marketing data: Until you opt out or withdraw consent

After the applicable retention period, personal information is securely deleted, anonymized, or disposed of in accordance with applicable laws and business requirements.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Remember your preferences

• Analyze user behavior

• Enhance your browsing experience

You can disable cookies in your browser settings, though some features may not work properly.

9. When We Share Your Information

We never sell your data.

We may share it only with trusted partners, such as:

• Payment gateways

• Delivery/logistics providers

• IT and hosting services

• Legal authorities (if required by law)

All partners are required to maintain confidentiality and security.

10. How We Protect Your Data

We follow industry-standard security practices, including:

• SSL encryption

• Secure servers

• Restricted access controls

• Trusted payment processing systems

While we take strong precautions, no online system is completely risk-free.

11. Children’s Privacy

Our services are intended for users 18 years and above.

We do not knowingly collect data from minors. If such data is identified, we will delete it promptly.

12. Your Rights (Under DPDP Act, 2023)

You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion

• Withdraw consent

• File a complaint

• Nominate a representative

To exercise your rights, contact us anytime.

13. International Data Transfers

Your information may be processed, stored, or transferred to locations outside your state or country where our service providers, technology partners, cloud infrastructure providers, or business operations are located.

Where such transfers occur, we take reasonable measures to ensure appropriate safeguards are in place and that your information receives protection consistent with this Privacy Policy and applicable laws.

By using our services, you acknowledge and consent to such transfers where necessary for providing our services.

14. Grievance Support

If you have concerns about your data, you can contact our Grievance Officer:

Grievance Officer

Name: Chirag
Email: grievance@khojopao.com

Address: Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301

Phone: +91 7042157893

We aim to resolve all concerns within 30 days.

15. External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

16. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted here with a revised effective date. Continued use of the website means you accept the updated policy.

17. Contact Information

For any questions or concerns:

KHOJOPAO PRIVATE LIMITED

Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301

📧 Email: info@khojopao.com
📞 Phone: +91 7042157893