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Refund & Cancellation Policy
Effective Date: 01 January 2026
At KHOJOPAO PRIVATE LIMITED, customer satisfaction is important to us. This Refund & Cancellation Policy explains how order cancellations and refunds are handled on our platform.
By placing an order through our website, you agree to the terms outlined below.
1. Order Cancellation
Customers may cancel an order before it has been shipped.
Cancellation Conditions
Orders can be canceled only before dispatch from our warehouse.
Once an order has been shipped, cancellation requests cannot be accepted.
If an order has already been shipped, customers may request a return or replacement (if eligible) after delivery in accordance with our Return & Replacement Policy.
2. Cancellation Refunds
If an order is successfully canceled before shipment:
A full refund of the order amount will be processed.
Refunds will be issued to the original payment method used during purchase.
Refund processing time is typically 3–5 business days after cancellation approval.
Please note that banks, card issuers, or payment providers may require additional time to reflect the refunded amount in your account.
3. Refund Eligibility
Refunds may be approved in the following situations:
Order canceled before shipment.
Product is damaged, defective, or not functioning upon delivery.
Wrong product was delivered.
Product is missing parts or accessories.
Replacement is unavailable for an approved return request.
All refund requests are subject to verification and approval by our support team.
4. Refund Process
To request a refund:
Contact our customer support team.
Provide your Order ID.
Share any supporting photos or videos, if applicable.
Wait for verification and approval.
Once approved:
The refund will be processed to the original payment method.
Refunds are generally completed within 3–5 business days.
Additional processing time may be required by banks or payment service providers.
5. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
Products damaged due to misuse, improper handling, or unauthorized repairs.
Damage caused by liquid exposure or incorrect installation.
Software, licenses, subscriptions, or digital downloads.
Consumable products once opened or used.
Products returned without original packaging, accessories, or invoice.
Customized, personalized, or special-order products.
Products marked as Non-Returnable.
Requests submitted outside the applicable return period.
6. Partial Refunds
In certain approved cases, partial refunds may be issued, including:
Returned items missing accessories or components.
Products returned in a condition different from the original delivered condition.
Cases where return shipping charges are applicable and deductible from the refund amount.
7. Failed Deliveries & Refused Orders
If an order is returned to us due to:
Incorrect delivery address provided by the customer,
Failure to accept delivery,
Multiple unsuccessful delivery attempts,
any applicable shipping, handling, or return charges may be deducted from the refund amount.
8. Delayed or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account or payment method.
Contact your card issuer or payment provider.
If the issue persists, contact our support team for assistance.
9. Policy Updates
We reserve the right to modify or update this Refund & Cancellation Policy at any time.
Any changes become effective immediately upon posting on our website. Continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
For any questions regarding cancellations or refunds, please contact us:
KHOJOPAO PRIVATE LIMITED
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301
Email: info@khojopao.com
Phone: +91 7042157893